Scope
This Privacy Policy applies to all our brands:
- Golden Trips Tanzania
- Berngo Safaris LLC
- African Golden Trips Safaris
- Cedar Springs Travel
Protecting your personal information is crucial to us. Please review our Privacy Policy to understand how it affects you. For questions, contact us at office@goldentrips.co.tz or contact@berngosafaris.com.
What is Personal Information?
Personal information includes any data that can identify you, such as your name, address, email, health information, and travel itineraries.
How We Collect Personal Information
We collect personal information through interactions with our managers via phone, email, live chat, or other communication methods. Additionally, third parties such as travel agents, agencies, marketplaces, and insurance providers may provide us with your information.
Booking Your Travel
By booking with us, directly or through our partners, you consent to the collection, use, and disclosure of your information to third parties involved in providing services for your trip, including accommodation providers and National Parks Authorities in Tanzania, Kenya, Uganda, and Rwanda. This information may include:
- Passport details
- Residency
- Contact information
- Insurance details
- Health and medical information
- Dietary preferences
- Tour details
- Payment information
We may share your personal information with third-party providers to facilitate your travel experience, such as hotels requesting dietary information. These providers are restricted to using your information solely for service-related purposes. By booking with us, you agree to these disclosures.
Use of Personal Information
We use your information to:
- Recommend suitable travel products
- Provide information and support
- Ensure the safety of our travel products
- Conduct business administration
- Comply with laws and regulations
Booking Through Travel Agencies
If you book through a travel agency, we will collect your personal information from them.
Booking on Behalf of Others
If you book for someone else, ensure they are aware of this policy and our terms.
Marketing
We may share non-identifiable, generalized customer information with marketing partners to improve targeting and effectiveness.
Reviews
Reviews about your experience may be published on our website with your name unless a pseudonym is used.
Personal Information of EU Citizens
For EU and UK citizens, your information is stored on our servers in the UK. We may transfer your information to providers outside the European Economic Area.
Provision of Personal Information Under the Law
We may disclose your information as required by law or to protect against legal claims or harm to property.
Medical Information
Your medical information may be shared with relevant medical personnel if necessary. It will not be shared with third-party providers or the government unless it is vital for your safety. Providing this information is recommended for a safe experience.
Job Applications
If you apply for a job with us, your information will be used to assess your suitability and will be stored by our HR department if your application is successful.
Protection of Personal Information
We implement reasonable measures to secure your information and limit access to authorized staff. We regularly audit our website for security vulnerabilities and do not store your information longer than necessary.
Personal Information of Minors
We do not knowingly collect information from minors (under 18) without parental or guardian consent.
Financial Information
Financial information, such as credit card details, is encrypted using SSL technology.
No Paid Disclosure
We do not sell customer lists. Disclosures are only made as described above and are not for financial gain.
Photo and Video
Photos or videos may be taken during your trip. Professional photographers will seek permission before capturing images. Inform your trip leader or photographer if you do not wish to be photographed. For promotional use, we will seek written consent.
Transfer of Personal Information to Other Parties
When sharing information with third parties, we ensure they adhere to strict confidentiality and privacy standards. Most third parties are based in regions with high privacy standards, including the EU, UK, Australia, and the US.
Your Rights
You have the right to:
- Correct or update your personal information
- Access information we hold about you
- Stop the use of your personal information
- Delete some or all of your information
- Withdraw any consents previously given
For EU residents under GDPR, you also have the right to:
- Withdraw consent for marketing
- Withdraw consent for data processing
- Request data transfer to you or a designated third party
We will act on your requests and inform you of any consequences.
